Welcome to AI Restro 360. These Terms and Conditions (“Terms”) govern your access to and use of the AI Restro 360 platform, including our website, applications, and related services (collectively, the “Service”). By creating an account or using our Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
We process personal and business data as described in our Privacy Policy. Read it before you use the Service or submit customer or restaurant data.
1. Acceptance of Terms
By accessing or using AI Restro 360, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms form a legally binding agreement between you (the “User,” “you,” or “your”) and AI Restro 360 (the “Company,” “we,” “us,” or “our”).
If you use the Service on behalf of a business, you represent that you have authority to bind that entity to these Terms.
2. Service Description
AI Restro 360 provides a cloud-based restaurant operating system. Depending on your subscription plan, the Service may include all or a subset of the following:
- Point of Sale (POS) for taking and managing orders
- Kitchen Display System (KDS) for kitchen workflows
- Riders or delivery staff tools for delivery operations
- Inventory management
- Restaurant website and online ordering (where included)
- Staff management, roles, and permissions
- Analytics, dashboards, and reporting
- Customer database and order history
- Deals, discounts, and checkout features
- AI features such as WhatsApp AI receptionist (Farori), voice ordering assistance, and related tools
- Integrations with third-party platforms where offered
Features vary by plan. What is included is what is shown on your plan at signup or renewal, unless we agree otherwise in writing.
3. User Account and Eligibility
3.1 Account creation
You must provide accurate, current, and complete information. You are responsible for keeping credentials confidential and for all activity under your account.
3.2 Eligibility
You must be at least 18 years old and legally able to enter binding contracts. By using the Service, you represent that you meet these requirements.
3.3 Account security
Notify us immediately of unauthorized use or any security breach. We are not liable for loss arising from your failure to protect credentials.
4. Subscription, Billing, and Payment
4.1 Free trial
New subscribers may be eligible for a free trial as offered on our website (for example a 30-day trial). During the trial, no subscription fees are charged and no credit card is required unless we state otherwise for a specific promotion.
The trial does not automatically convert into a paid subscription without your action. To continue after the trial, you must select a paid plan and complete payment as directed. If you do not subscribe by the end of the trial, we may suspend or limit access until a valid subscription is in place.
4.2 Plans and pricing
We offer multiple subscription plans. Fees are billed in advance on a monthly or yearly basis according to the interval you choose. Amounts and currency are as shown on our website or in your order confirmation at the time of purchase.
4.3 Billing and payment methods
- Subscription fees are charged upfront for each billing period
- We may accept bank transfer, Easypaisa, JazzCash, and other methods listed in the product or on your invoice
- You authorize us to issue invoices and, where applicable, continue billing each renewal until you cancel
- Fees are exclusive of applicable taxes unless stated otherwise; you are responsible for taxes on your use of the Service
4.4 Late or failed payment
If payment is not received by the due date, we may send reminders. We may suspend or restrict access if payment remains outstanding, typically after at least 7 days from the due date and after notice to your account email, unless a shorter period is required for fraud or abuse. Access may be restored after full payment.
4.5 Price changes
We may change prices with at least 30 days’ notice before new prices apply to your subscription, by email or in-product notice. Changes take effect at the start of your next billing period after the notice period unless law requires otherwise.
4.6 Refund policy
- During the free trial: no fees are charged; there is nothing to refund for that period
- After you become a paying customer: subscription fees are non-refundable except where required by applicable law
- If you cancel, you retain access until the end of the current paid billing period; we do not refund partial periods or unused time
4.7 Cancellation
You may cancel via your account or by contacting support. Cancellation takes effect at the end of the current billing period unless we agree otherwise. You remain responsible for fees accrued before cancellation.
5. User Responsibilities
You agree to:
- Provide accurate information about your restaurant and menu
- Use the Service only for lawful purposes and in compliance with applicable laws
- Not engage in fraudulent, abusive, or harmful activities
- Not attempt unauthorized access to the Service or other users’ accounts
- Not distribute malware or harmful code
- Not reverse engineer the Service except as permitted by law
- Not scrape or extract data using automated means without our written consent
- Comply with food safety, business licensing, and tax rules applicable to your restaurant
5.1 Fair use of AI and messaging features
AI-powered features (including the WhatsApp AI receptionist Farori and voice ordering) are provided to assist with customer communication and operations. You agree not to use them to send unsolicited bulk messages, to harass, or to violate WhatsApp/Meta or other platform policies. AI-generated responses are automated assistance; you remain responsible for your restaurant’s communications with your customers and for reviewing or handing off chats when a human is needed.
6. Data Ownership, Use, and Security
6.1 Your data
You retain ownership of data you input into the Service, including menu information, customer data, inventory, sales data, staff operational data, and transaction history (“Your Data”). You grant us a limited, non-exclusive license to use, store, and process Your Data solely to provide, secure, and improve the Service and as described in our Privacy Policy.
6.2 We do not sell your data
We do not sell Your Data or your customers’ personal information to third parties for their marketing purposes.
6.3 Multi-tenant isolation
AI Restro 360 operates as a multi-tenant platform. Your Data is logically isolated and is not made available to other customers for their use.
6.4 Export when you leave
You may request an export of Your Data in a common electronic format, where technically practicable, for up to 30 days after termination. Your Data will be deleted within 90 days of account closure, except where retention is required for legal, accounting, or dispute purposes.
6.5 Security and backups
We implement safeguards designed to protect Your Data. No method is 100% secure. We perform automated backups as part of operations; you should also keep your own copies of business-critical information. We are not liable for data loss except in cases of our gross negligence or willful misconduct, subject to applicable law.
7. Intellectual Property
The Service — including software, design, features, trademarks, logos, and content (excluding Your Data) — is owned by AI Restro 360 and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.
If you provide feedback or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without obligation to you.
8. Service Availability and Modifications
We strive for high availability but do not guarantee uninterrupted access. Downtime may occur due to maintenance, updates, technical issues, or events beyond our reasonable control. We may modify, suspend, or discontinue any part of the Service; where material, we will use reasonable efforts to notify you.
9. Third-Party Integrations
The Service may integrate with third parties (payment providers, delivery platforms, Meta WhatsApp, AI providers, and others). Your use of those services is subject to their terms. We are not responsible for third-party performance, availability, or practices. Disputes with a third party are solely between you and that provider.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be error-free, secure, or uninterrupted. You use the Service at your own risk.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI RESTRO 360 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN FEES FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You agree to indemnify, defend, and hold harmless AI Restro 360, its affiliates, officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of: your use of the Service; your breach of these Terms; your violation of third-party rights; Your Data or content you submit; and your restaurant’s operations (including food safety, licensing, or employment matters).
13. Termination
You may terminate by canceling your subscription and/or contacting support. We may suspend or terminate access if you materially violate these Terms, fail to pay amounts due, remain inactive after notice, or if continued access poses a security or legal risk. Upon termination, access may cease. We may delete or archive Your Data after a reasonable period (for example 90 days) except where we must retain it by law. You may request export as set out in Section 6.4.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of Pakistan, without regard to conflict-of-law rules that would require another jurisdiction’s laws. Disputes shall first be addressed through good-faith negotiation. If not resolved within a reasonable period, the parties submit to the exclusive jurisdiction of the courts of Islamabad, Pakistan, subject to any non-waivable rights under applicable consumer law.
15. Changes to Terms
We may update these Terms. We will update the “Last updated” date and, where changes are material, notify you by email or in-product notice. Continued use after the effective date constitutes acceptance. If you disagree, stop using the Service and cancel your account.
16. General Provisions
- Entire agreement — These Terms and the Privacy Policy are the entire agreement regarding the Service
- Severability — If any provision is invalid, the rest remain in effect
- Waiver — Failure to enforce a provision is not a waiver of later enforcement
- Assignment — You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets
17. Contact Information
For questions about these Terms, billing, or the Service:
AI Restro 360
Email: support@airestro360.com
WhatsApp: +92 301 2775034
Registered office: Islamabad, Pakistan
By using AI Restro 360, you acknowledge that you have read, understood, and agree to these Terms and Conditions.